After-sales problem is any commodity can not avoid the topic. No one can guarantee that the products of any company will be 100% free of after-sales problems.
It doesn’t matter what country you’re from, even the size of the order. We will work with you to face the market and problems, we always put you and us as a team, your problem is our problem, timely deal with the problem, so that our customers to maximize satisfaction, of course, we will take measures to do our best to avoid quality and other incidents;
Our philosophy is: from the source to maximize to avoid quality problems.
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our products quality standards
We rigorously ensure product quality in line with IATF 16949, E-mark, and AMECA standards:
- Documented QMS: We maintain a robust Quality Management System aligned with IATF 16949.
- Process Monitoring: Precise control of parameters ensures compliance with E-mark and AMECA.
- Equipment Maintenance: Regular calibration and upkeep of machinery guarantee reliability.
- Supplier Collaboration: Suppliers meet strict criteria to maintain material quality.
- Employee Training: Our staff is trained to uphold standards and ensure compliance.
- Traceability: Detailed tracking facilitates swift recall procedures.
- Continuous Improvement: We continuously refine processes to meet evolving standards.
warranty terms
No matter ceramic brake pads, semi metallic brake pads, we provide 30000~50000km lifespan, each pads will be with accessories. you can add you requirements,
Quality Complaint Resolution Process
1. In order to quickly solve the problems encountered by our customers and better serve the market, please be sure to state the problem according to the following process.
- Order number
- Brake pads oem numbers
- The types of brake pads (Friction materials)
- Actual pictures
- Actual videos
- install cars models ( if necessory)
Note: Please cooperate with us to provide sufficient information before we can proceed to the next step of the claim process. all information should be sent by email.
2. We will analyze the above problems, and there are several possibilities for reference.
Situation 1: Due to the omission of some accessories in our analysis process, this type of brake pad cannot be installed. so we just let you know, that we will send you the details about the order before production, please double-check to avoid some mistakes.
Situation 2: If the customer finds any damage after receiving the goods.
Situation 3: After the brake pads were sold, customers complained of squeak noise.
Solutions:
- Lack of accessories: we will send you the accessories according to the brake pads numbers, you will find a local repare garage to install them, we undertake all cost/
- Damage: just send us some images and videos to make sure the damage situation, then we will produce the same number to you or compensate you by cash, up to you , the cost we will ask the ship ower for the loss. we always make the goods be insured.
- Squeak noise: This problem is a little troublesome, first of all, we have to determine whether this batch of goods have this situation, if there is, then it is a quality problem, we will bear all the losses, if other goods do not have this situation, then we must conduct research, whether with the other party's installation problems and brake disc problems, please be sure to carefully test and solve the problem in time.
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- ketulla after sale service statements
